I find Roseberry Care Centres a good company to work for as it cares for its employees and clients. It's a friendly and honest environment, and all around caring. Also, they give us the encouragement and determination to further our careers.
Roseberry Care Centres recognises that choosing a Care Home for a loved one is among the most difficult choices that you will ever have to make. It is a choice that is often made in times of upset, worry and confusion. At these times, it is useful to have sound, independent and respected advice.
Care Quality Commission
All of our homes are registered with and regulated by the Care Quality Commission (CQC). Roseberry Care Centres work closely with the Care Quality Commission in ensuring that the care given within our Care Homes is to the highest possible standard.
The Care Quality Commission is a body that was set up in April 2009. It replaced the Healthcare Commission, the Commission for Social Care Inspection and the Mental Health Act Commission.
The function of the CQC is assuring safety and quality, assessing the performance of commissioners and providers, monitoring the operation of the Mental Health Act and ensuring that regulation and inspection activity across health and adult social care is coordinated and managed. It acts as a single, integrated regulator for health and adult social care.
All health and adult social care providers that come within the future scope of registration are required to register with the Care Quality Commission. In order to be granted registration, care providers need to demonstrate that they can meet, or are already meeting, the registration requirements. To maintain their registration they need to demonstrate an ongoing ability to meet the requirements.
You can find a link to the most recent report for our care homes on their individual web-pages.
Fee’s & Funding for Care
In our experience, nothing confuses people more than the fees and funding arrangements for paying for a loved one’s care in a residential setting. The rules around fees are very complicated and we would advise families to speak to your Social Worker about this where possible.
Click the links for more information.
Please feel free to speak to your local Roseberry Care Centre Manager who will be happy to explain more about our charges.
Guides to choosing a Home
Roseberry Care Centres recognises that choosing a Care Home for a loved one is among the most difficult choices that you will ever have to make. It is a choice that is often made in times of upset, worry and confusion. At these times, it is useful to have sound, independent and respected advice.
To assist you in making this decision, we have included some links below to national organisations who have developed literature that is designed to help in making this difficult choice:
Click the links for more information.
Frequently Asked Questions (FAQ's)
Q: What hours am I able to receive visitors?
A: We have no set visiting times, but we would request that mealtimes and times of rest are taken into consideration when visiting the home.
Q: Will I be able to bring a pet to visit?
A: All well behaved animals are welcomed! Pets can be very therapeutic.
Q: Will I be able to stay in touch with my friends?
A: Yes, we encourage you to continue socialising with your friends. We have cordless phones which can assist with this and WiFi to provide internet access.
Q: What is the food like? Will I be able to choose?
A: There is always a choice of food on the menu at each meal. Our menus are tailored to a person’s choices and preferences. We can cater for all dietary requirements. All of our food is home cooked and prepared on site using local, seasonal produce.
Q: Will I be able to personalise my room?
A: Yes, we encourage people to bring their own possessions and furniture to create a more homely environment.
Q: Can I have a telephone?
A: Yes, and we can arrange and assist with fitting a phone for you. You will however have to assume responsibility for fitting and monthly bills.
Q: How can I ensure my belongings are protected?
A: We recommend that you take insurance for your valuables should you bring them to the home as we cannot accept responsibility. We can provide you with a key to your room so that you can lock it should you choose to. Upon arriving at the home we will carry out a full inventory and know exactly what belongings you have. We can look after small amounts of cash and valuables in our safe. We request that you inform us of any valuables you have on admission.
Q: Will I be able to retain my GP?
A: The only time when we would encourage you to change your GP is if you’re moving out of the area. Should you need to change GP then we will assist with this process.
Q: Can you arrange dental care and other services?
A: We can arrange appointments with various external, professional services including chiropody, hairdressing, dentistry, GP visits, dietitians, physiotherapy, audiology, opticians, etc.
Q: What services are available if I become unwell?
A: There is a local GP, nursing and palliative care team who are able to make a visit to you should you become unwell.
Q: How will you protect my privacy and dignity?
A: Everyone has their own lockable room where personal care will be delivered.
Q: What opportunities are available for hobbies, interests and leisure?
A: We have an on-site activities coordinator who creates a weekly activities plan based on the preferences and choices of our residents. We encourage you to continue with your hobbies. We frequently make use of the local community bus for outings to ice cream parlours, the beach, etc.
Q: What will I have to pay extra for?
A: Only personal items such as toiletries, hairdressing, chiropody, etc. All personal care, accommodation and food is provided in our fees.
Q: Will I be able to continue practicing my religious beliefs?
A: Yes, we encourage you to continue practicing your religious beliefs. We receive frequent visits from the local vicar also.
Useful Links and Resources
- Age UK (formerly Age Concern and Help the Aged) Visit Site
- Carers Direct Visit Site
- Carers UK Visit Site
- Stroke Association Visit Site
- Parkinsons UK Visit Site
- Alzheimer's Society Visit Site
- Care Quality Commission (CQC) Visit Site
Staff testimonials
I enjoy working for Roseberry Care Homes because it's a clean and friendly environment. They listen to our views and take care of the residents. They push for perfection, providing all up-to-date equipment to make it easier for all residents and staff. Looking after the health of us all is their number one priority!
I have been employed at Lowgate as Activities Coordinator for the last four years. I think everyone who knows me would say I love my job and at times become totally engrossed and absorbed in the community of Lowgate. That’s how I see this place we are a team, from the management to the staff, residents and relatives we are all in it together. It’s a home from home, a place of laughter and fun. I love the never ending positivity, commitment and kindness of my work colleagues. I am proud to work at Lowgate and hope my own involvement and passion for my job help to enhance the lives of the people who live and work here.
I have been working at Moorend Place for just over 4 years. During my time at Moorend, I have developed new skills and abilities. I am happy working here because it is local for me and the staff are nice to work with.
I’ve worked at Moorend Place for over 3 years now. I love working here. I enjoy being part of a team that provides good care to our residents. It feels like being in a family environment and, even though it’s challenging at times, I really enjoy being here.
I’ve worked at Moorend since March 2010. From one day to another can be challenging and two days never seem the same. I feel privileged to work in the environment of a care home. I like to feel that I can make a difference to peoples’ lives who suffer from dementia. I don’t ever wake up and don’t want to come into work.
