I find Roseberry Care Centres a good company to work for as it cares for its employees and clients. It's a friendly and honest environment, and all around caring. Also, they give us the encouragement and determination to further our careers.
Roseberry Care Centres recognises that choosing a Care Home for a loved one is among the most difficult choices that you will ever have to make. It is a choice that is often made in times of upset, worry and confusion. At these times, it is useful to have sound, independent and respected advice.
Care Quality Commission
All of our homes are registered with and regulated by the Care Quality Commission (CQC). Roseberry Care Centres work closely with the Care Quality Commission in ensuring that the care given within our Care Homes is to the highest possible standard.
The Care Quality Commission is a body that was set up in April 2009. It replaced the Healthcare Commission, the Commission for Social Care Inspection and the Mental Health Act Commission.
The function of the CQC is assuring safety and quality, assessing the performance of commissioners and providers, monitoring the operation of the Mental Health Act and ensuring that regulation and inspection activity across health and adult social care is coordinated and managed. It acts as a single, integrated regulator for health and adult social care.
All health and adult social care providers that come within the future scope of registration are required to register with the Care Quality Commission. In order to be granted registration, care providers need to demonstrate that they can meet, or are already meeting, the registration requirements. To maintain their registration they need to demonstrate an ongoing ability to meet the requirements.
You can find a link to the most recent report for our care homes on their individual web-pages.
Fees & Funding for Care
In our experience, nothing confuses people more than the fees and funding arrangements for paying for a loved one’s care in a residential setting. The rules around fees are very complicated and we would advise families to speak to your Social Worker about this where possible.
Click the links for more information.
Please feel free to speak to your local Roseberry Care Centre Manager who will be happy to explain more about our charges.
Guides to choosing a Home
Roseberry Care Centres recognises that choosing a Care Home for a loved one is among the most difficult choices that you will ever have to make. It is a choice that is often made in times of upset, worry and confusion. At these times, it is useful to have sound, independent and respected advice.
To assist you in making this decision, we have included some links below to national organisations who have developed literature that is designed to help in making this difficult choice:
Click the links for more information.
Frequently Asked Questions (FAQ's)
Q: What hours am I able to receive visitors?
A: Visitors are welcome at Swiss Cottage at any time, however we do request that visitors to the home respect mealtimes and times of rest. Our main meal of the day is lunch which is served around 12.30.
Q: Will I be able to bring my pet to visit?
A: We encourage well behaved and house-trained pets to visit our residents.
Q: Will I be able to stay in touch with my friends?
A: We encourage contact with friends and family to continue and welcome visitors to the home.
Q: What is the food like? Will I be able to choose?
A: We offer a cooked breakfast 7 days a week and at least 3 alternatives, a minimum of 2 hot choices for lunch and sandwiches and soup for tea. Drinks and snacks are available at all times of day. All food is home cooked, nutritious and all dietary requirements are catered for.
Q: Can I have a telephone?
A: Yes and we will assist in making arrangements for lines to be installed. Installation fees and phone bills however will be your responsibility.
Q: Will I be able to personalise my room?
A: Yes, we feel it is important that people bring as many of their own belongings and furnishings with them to ensure that life at Swiss Cottage is as comfortable and homely as is possible.
Q: Will I need to sign on with a new GP?
A: If you live in the local area then you will not need to change your GP. Should you need to we will be able to provide you with a choice of local practices and assist with the registration process.
Q: Can you arrange dental care and other services?
A: We have contacts with local chiropodists, dentists and opticians who will be able to visit the home on request. A hairdresser visits the home every Tuesday and when required. Newspapers can be delivered daily. All additional services are not encompassed by the fees and will be your responsibility.
Q: What services are available if I become unwell?
A: We have nurses on duty 24 hours/day, we can also contact a GP or emergency services should they be required.
Q: How can I be assured that staff are adequately trained?
A: We have comprehensive recruitment procedures. All new staff members at Swiss Cottage are given an induction, supervision and training and are also appointed a mentor. All training is then updated on a 6 monthly or an annual basis.
Q: How will you protect my privacy and dignity?
A: We operate a knock and wait policy, we ensure that all staff members are trained in dignity and will be able to maintain your privacy and dignity.
Q: What opportunities are available for hobbies, interests and leisure?
A: We have a range of activities including gardening, games (golf and other sports) and more full details of which can be gathered from the home. Our activities coordinator sends questionnaires out to find out what activities people enjoy and want. We also hold residents’ and relatives’ meetings frequently to further find this out.
Q: How can I ensure my belongings are protected?
A: We recommend that you take insurance for your valuables should you bring them to the home as we cannot accept responsibility. We can provide you with a key to your room so that you can lock it should you choose to. Upon arriving at the home we will carry out a full inventory and know exactly what belongings you have. We can look after small amounts of cash and valuables in our safe. We request that you inform us of any valuables you have on admission.
Q: What will I have to pay extra for?
A: Additional items (toiletries, clothing, etc.) and services (chiropody, hairdressing, etc.) are not included in our fees.
Q: Will I be able to continue practicing my religious beliefs?
A: Yes, we currently have people of several different faiths at Swiss Cottage and we will do our utmost to assist you in continuing to practice.
Useful Links and Resources
- Age UK (formerly Age Concern and Help the Aged) Visit Site
- Carers Direct Visit Site
- Carers UK Visit Site
- Stroke Association Visit Site
- Parkinsons UK Visit Site
- Alzheimer's Society Visit Site
- Care Quality Commission (CQC) Visit Site
Staff testimonials
I enjoy working for Roseberry Care Homes because it's a clean and friendly environment. They listen to our views and take care of the residents. They push for perfection, providing all up-to-date equipment to make it easier for all residents and staff. Looking after the health of us all is their number one priority!
I have been employed at Lowgate as Activities Coordinator for the last four years. I think everyone who knows me would say I love my job and at times become totally engrossed and absorbed in the community of Lowgate. That’s how I see this place we are a team, from the management to the staff, residents and relatives we are all in it together. It’s a home from home, a place of laughter and fun. I love the never ending positivity, commitment and kindness of my work colleagues. I am proud to work at Lowgate and hope my own involvement and passion for my job help to enhance the lives of the people who live and work here.
I have been working at Moorend Place for just over 4 years. During my time at Moorend, I have developed new skills and abilities. I am happy working here because it is local for me and the staff are nice to work with.
I’ve worked at Moorend Place for over 3 years now. I love working here. I enjoy being part of a team that provides good care to our residents. It feels like being in a family environment and, even though it’s challenging at times, I really enjoy being here.
I’ve worked at Moorend since March 2010. From one day to another can be challenging and two days never seem the same. I feel privileged to work in the environment of a care home. I like to feel that I can make a difference to peoples’ lives who suffer from dementia. I don’t ever wake up and don’t want to come into work.
