Taking care of your loved ones is what we do best.
We approach the delivery of care on what we call “The Care Partnership” basis. Simply, this means that you and your family retain full control of how your care should be delivered. We will deliver that care following a detailed assessment, and will do so on your behalf and with your permission.
We will treat you with respect , we will maintain your dignity, and we will always try to comply with your individual wishes and preferences.
Coronavirus (COVID-19) Information
The Government announced in August 2022 an update on the management of risk associated with the new variant of Covid -19; this guidance came into effect in care homes in England in August 2022.
People living in care homes are typically more vulnerable to severe illness as a result of coronavirus (COVID-19). While vaccination is proving very effective, the country are still seeing some cases of severe illness, hospitalisation and death of care home residents who have been vaccinated. Caution is advised as we learn more about real-world vaccine effectiveness and disease severity of the Omicron variant of COVID-19.
Additional measures are therefore in place to facilitate visiting while keeping care home staff and residents safe. These include:
The key things to know about care home visiting are:
1. Visits in all circumstances
1.1 Essential care givers
Key message
All residents should be enabled to have an essential care giver, who should be able to visit more often. Essential care givers will need to be supported to follow the same testing arrangements as care home staff. When essential care givers are providing direct personal care, they should follow the same PPE and infection control arrangements as care home staff.
The essential care giver role is vitally important to supporting residents’ health and wellbeing.
Every resident should be supported to choose an essential care giver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship.
Essential care givers should be allowed to continue to visit during periods of isolation or when there is an outbreak.
There are exceptional circumstances where someone may need the additional support of more than one essential care giver and this should be considered (for example, if a nominated essential care giver is unwell).
Essential care givers will need to follow the following testing arrangements. Essential care givers must:
Essential care givers should read and follow the appropriate guidance for using PPE in the different care scenarios laid out in the guidance on how to work safely in care homes. PPE recommendations are different depending on whether direct personal care or companionship is being provided. More information on how to safely put on and remove PPE can be found in the guidance and visitors should also be encouraged to view the video demonstration. It is sensible for the essential care giver to be supported by an experienced member of staff as they put on and take off the PPE on the first few visits to ensure they are doing so correctly.
Essential care givers should be briefed on the relevant IPC measures in the areas of the care home they will have access to, and reminded of the importance of remaining at least one metre from staff and any other residents they might encounter, though this may differ subject to a local risk assessment.
The care home and essential care giver should also agree any other relevant arrangements – for example, managing immediate visits (if the resident is distressed and the essential care giver is needed urgently to settle them) and communal areas such as staff rest areas that the essential care visitor should not enter.
Clinical care and medical tasks such as the administering of medication and physiotherapy remain the overarching responsibility of the care home.
Where the resident lacks the capacity to choose their essential care giver, the care home should discuss the situation with any attorney or deputy, the resident’s family, friends and others who may usually have visited the resident or are identified in the care plan. In this situation, a person can only be nominated as an essential care giver if this has been determined to be in the resident’s best interests in accordance with the empowering framework of the Mental Capacity Act (MCA) 2005. Consideration should be given to whether there is an attorney or deputy with appropriate authority to make this decision.
1.2 End of life visits
Key message
Visits at the end of life should always be supported, without limiting the number of visitors. Families and residents should be supported to plan end of life visiting carefully, with the assumption that visiting will be enabled to happen not just towards the very end of life, and that discussions with the family take place in good time.
End of life care (for residents in care homes) means identifying early those who are in their last year of life, and offering them the support to live as well as possible and to then die with dignity. NHS guidance on end of life care is available to support this process, as well as advice from the British Geriatric Society. There is a role for care home staff to support residents with end of life care, and visiting is an essential factor in this.
The enhanced health in care homes service provides a framework for support from general practice, the care home clinical leads and local multidisciplinary teams (which may include community nurses and professionals as well as specialised palliative care teams).
This support involves early identification, as well as a personalised care and support planning approach with good communication with the individual, their relatives and care home staff through the weekly home care round. The British Geriatric Society advice can support communication. As a resident approaches the last months, weeks and days of their life, it continues to be important to communicate well to enable good and timely decisions around care. Planning these visiting arrangements should proceed from the assumption that visits are enabled in the final months and weeks of life – not just the final days or hours – albeit recognising that these timelines can be difficult to determine with accuracy.
We go to great lengths to accommodate service users on an individual basis, and build very strong relationships with each service users family.
We invest in our staff by ensuring that they have access to relevant training and development opportunities, and ensure that they are actively supported through regular individual supervision.
We are extremely transparent in all aspects of our service delivery. We actively include representatives of the service users and families in care packages, and conduct six monthly care reviews alongside them.
Personal Care, or Residential Care as it is often known as, is care provided by trained carers rather than nurses. People who require personal care may need assistance with washing, dressing, eating and mobilising. They may need input from District Nurses and the Home would involve other professional services as necessary.
Nursing Care means that the care provided is overseen by a Registered Nurse. Care may still be provided by trained carers, but there will be a Registered Nurse on duty at all times, who will be responsible for the overall provision of your individual care needs.
The term ‘dementia’ describes a set of symptoms that include loss of memory, mood changes, and problems with communication and reasoning. There are many types of dementia. The most common are Alzheimer’s disease and vascular dementia. Our staff receive specific training to be able to help and stimulate residents with dementia.
As we approach the end of our life, we may need extra, person-centred support and care. This can be to ensure that we receive the care we need, keep us pain free and offer us the support we need.
Respite care is short term care that allows a carer to have a break, whilst ensuring that their loved one receives the care that they need. Respite care can be planned which allows a carer to schedule breaks, or it could be to help with an emergency.
Across our homes, is there anything better than a visit from a beautiful therapy animal?
The residents at Lowgate in Hexham were thrilled to welcome Peanut the Shetland Pony who trotted in for a visit with her owner, Katie.
This was Peanut’s first visit to the home and she was amazingly gentle as she met all the residents.
The residents’ faces say it all. Pure joy!
Residents living at Roseberry Care are to benefit from new specialist wellbeing activities to enhance their physical and emotional health as part of a partnership with Oomph!, the UK’s leading wellbeing provider for the care sector.
Created by experts in wellbeing, mental health, dementia and nutrition, the new Oomph! ‘On Demand’ digital platform is being provided to Roseberry Care’s 28 homes nationwide.
Oomph! will enable Roseberry Care residents to take part in wellbeing activities created for them based on their own personal needs and interests, enabling increased activity engagement, and helping to maintain a sense of individual identity.
Oomph! ‘On Demand’ is accessed via digital devices and is easy for both carers and residents to use at any time of day. Activities range from exercise such as chair yoga and ballet or relaxation programmes, to entertainment, singing, interactive quizzes, cooking and special interests, such as learning a language, a virtual tour visit or music concerts.
The whole-home approach adopted by the Oomph! digital platform means that, alongside care teams creating bespoke programmes of wellbeing activities to run with residents, family members and residents themselves can enjoy using Oomph! activities at any time of day.
As well as enriching residents’ lives, Oomph! On Demand will enable Roseberry Care to maximise the amount of quality time staff are able to spend with residents and empower individual residents by giving them choice about how they choose to spend their time.
Oomph! wellbeing activities and content is created by expert instructors and partners, including ZooLab, Archery UK, Arthritis Action, Sensory Alliance and Instructor Live amongst others.
“Quality of life is the cornerstone of all that we do so bringing Oomph! into our homes really supports this philosophy.
The Roseberry Care group is owned and operated by staff with a significant level of clinical expertise and we place a high value on specialists, so Oomph! was the natural choice to bring in to provide resident wellbeing.
Great care is taken to ensure that every day we provide a relaxed and enjoyable environment. Exercise and stimulating activities are so important to our physical and mental wellbeing and so being able to give residents wellbeing activities that are personalised to them and adapted to meet their needs will improve quality of life.”
“Our mission is to positively change the impact of ageing and so we’re passionate about making sure that however old you are, you’re able to live life to the full. We’re delighted to partner with Roseberry Care and know residents will benefit from being able enjoy Oomph!’s huge range of specialist wellbeing activities at any time of the day.”
For more information about Roseberry Care please contact: 0191 549 0506
For more information about Oomph On Demand please contact matth@oomph-wellness.org
CQC inspected Moorend Place on the 10th March 2020. We are delighted that the home was rated Outstanding in Care. Emma Smith Home Manager is very proud of the rating and says all her staff genuinely care for the residents and work very hard to make sure they are cared for very well. This is reflected in the CQC report that is now available to read on the website
Want to know more about our facilities? Activities? Or would like to arrange a view at a home near you? Then leave your details below, with a message about your enquiry. A dedicated member of the team will be in touch to help you out.
Set in the small town of South Church, Church View is a residential care facility capable of accommodating up to 45 clients. We have a very homely atmosphere and place great emphasis on the care we deliver.
Roseberry Care Centres is a company where people matter, and that applies to our staff as well as to the people who use our services.
I find Roseberry Care Centres a good company to work for as it cares for its employees and clients. It's a friendly and honest environment, and all around caring. Also, they give us the encouragement and determination to further our careers.
I enjoy working for Roseberry Care Homes because it's a clean and friendly environment. They listen to our views and take care of the residents. They push for perfection, providing all up-to-date equipment to make it easier for all residents and staff. Looking after the health of us all is their number one priority!
I have been employed at Lowgate as Activities Coordinator for the last four years. I think everyone who knows me would say I love my job and at times become totally engrossed and absorbed in the community of Lowgate. That’s how I see this place we are a team, from the management to the staff, residents and relatives we are all in it together. It’s a home from home, a place of laughter and fun. I love the never ending positivity, commitment and kindness of my work colleagues. I am proud to work at Lowgate and hope my own involvement and passion for my job help to enhance the lives of the people who live and work here.
I have been working at Moorend Place for just over 4 years. During my time at Moorend, I have developed new skills and abilities. I am happy working here because it is local for me and the staff are nice to work with.
I’ve worked at Moorend Place for over 3 years now. I love working here. I enjoy being part of a team that provides good care to our residents. It feels like being in a family environment and, even though it’s challenging at times, I really enjoy being here.
I’ve worked at Moorend since March 2010. From one day to another can be challenging and two days never seem the same. I feel privileged to work in the environment of a care home. I like to feel that I can make a difference to peoples’ lives who suffer from dementia. I don’t ever wake up and don’t want to come into work.
