Roseberry Care Centres

Welcome

Taking care of your loved ones is what we do best.

We approach the delivery of care on what we call “The Care Partnership” basis. Simply, this means that you and your family retain full control of how your care should be delivered. We will deliver that care following a detailed assessment, and will do so on your behalf and with your permission.

We will treat you with respect , we will maintain your dignity, and we will always try to comply with your individual wishes and preferences.

Coronavirus (COVID-19) Information

I would firstly like to thank you all for your patience and understanding during the last eight months while visiting at our care homes has been disrupted. I appreciate this has been a difficult period for you all and fully acknowledge not seeing your loved one has been extremely upsetting.

Our teams have worked extremely hard during this period, and continue to do so to keep our residents and themselves safe during the ongoing pandemic. Our staff continue to adhere to very strict guidelines and infection control measures. Our priority now must be to prevent infections in our care homes as our residents remain significantly vulnerable; we ask for your continued support with this.

We received updated guidance from the Government on 5th November 2020 and I am now in a position to explain how we will safely lift restrictions on visiting our care homes:

Further to the issue of the Governments guidance ‘Visiting arrangement in care homes for the period of national restrictions’ which was circulated on 5th November 2020, we have reviewed our Interim Visiting Arrangements.

Our priority is to ensure our residents receive the care and support they need. That includes ensuring that our residents are not put at avoidable risk of contracting Covid-19, which can have such a devastating impact if it spreads through a care home, infecting vulnerable residents and potentially our staff. We will take every step to maintain the health and wellbeing of our residents, recognising the importance of their physical well-being and mental health.

We will maintain the weekly testing of our staff, isolating them on receipt of a positive test or in a period where they are presenting with symptoms and awaiting a test outcome in accordance with current guidance. We will maintain 28 days testing of our residents in accordance with current guidance

The role of the Department of Public Health includes formally leading efforts to suppress and manage outbreaks, and the local outbreak plan (overseen by the DPH) includes care homes. DPHs also have powers to issue directions to homes to close to visiting, or to take further specific steps. If we are advised by the DPH, in a local area, to close our homes then we will adhere to this advice.

If the DPH advises it is safe to open our care homes to visiting, we will do so in accordance with the guidance as set out in the ‘Visiting arrangement in care homes for the period of national restrictions’

In the event of an outbreak of Covid-19 at a care home, visiting will cease immediately. Please note an outbreak can involve residents and / or staff. The home will then remain closed to all but essential visiting until the home has recovered from the outbreak. A recovered outbreak is defined as 28 days or more since the last suspected of confirmed case of Covid-19 was reported.

During an outbreak, visiting will only be considered in exceptional circumstances, such as at end of life, and will be risked assessed on an individual basis

We will respond quickly when there a confirmed or suspected Covid-19 case within a care home and likewise we will reopen our care homes to visitors promptly once the outbreak recovery period has been completed

We will endeavor, during any period where the home is closed to visitors, to facilitate remote contact – phone calls, zoom meetings, face time

Arrangements for Visits

  • Visits will be limited to a single constant visitor – i.e., each family should decide who is going to be the family representative to limit the overall numbers of visitors to the care homes and to limit the number of different people the resident comes into contact with. You will be asked to advise the Home Manager who the representative is and only this person will be permitted to visit.
  • Visits will be by appointment only, as agreed by the Home Manager, we ask that you do not attend the home without prior arrangements in place.
  • Appointments will be for 30 minutes only. This must be enforced so we can arrange all requested visits as only one visitor will be permitted at the home at any one time, to allow for cleaning between visits and to enable the Home Manger to monitor and maintain the safety of our residents and our staff.
  • We will record your temperature on arrival at the home; if your temperature is raised your admittance will be refused.
  • You will be asked to complete an entry questionnaire, including a health declaration and leave your contact details prior to admission. Failure to complete this will result in your admittance being refused.
  • You will be asked to sanitise or wash your hands on entering and leaving the home.
  • You will be provided with a face mask, gloves, and apron which you must wear during the visit.
  • Should you refuse to adhere to these conditions, your access to the home will be declined
  • Visits should happen in the open air wherever possible – social distancing must be adhered to (minimum 2m)
  • Where it is not possible or feasible to visit outside, due to weather etc., homes will designate a dedicated room, which must be entered directly from outside so visitors do not enter the main home. The visiting area must only be used by one visitor and one resident at any time and must be cleaned thoroughly between visits. Windows must be left open to allow ventilation. There must be a substantial screen between the resident and the visitor to eliminate personal contact and protect the resident from viral transmission.
  • Where a dedicated room with outside access cannot be designated, then a room is to be designated for visiting with the above ‘rules’ in place – window open, screen between resident and visitors, social distancing. In these circumstances, the visitor and the resident must enter the room at separate times to ensure social distancing and seating arrangements can be maintained. The visitor must enter the home via the door closest to the designated room – this may be via a fire exit; the route should limit the visitor walking through the home. The visitor must be escorted by a designated staff member and must not touch door plates, keypads, handrails on entering and exiting the home.
  • Toileting and refreshment facilities will not be provided during visits
  • Contact with other residents is not permitted
  • Contact with staff will be minimal, less than 15 minutes and >2m social distancing
  • We recognise that some of our residents will require support from staff to facilitate these visits; this will be provided
  • We acknowledge that some of our residents living with dementia may lack the relevant capacity to decide whether to consent to this visiting policy or these interim arrangements. These residents fall under the empowering framework of the Mental Capacity Act 2005 and are protected by its safeguards. In these circumstances Best Interest discussions will be held between the care home and the resident’s relevant representatives.

Information updated on Friday 6th November 2020

We care…

We go to great lengths to accommodate service users on an individual basis, and build very strong relationships with each service users family.

We provide…

We invest in our staff by ensuring that they have access to relevant training and development opportunities, and ensure that they are actively supported through regular individual supervision.

We support…

We are extremely transparent in all aspects of our service delivery. We actively include representatives of the service users and families in care packages, and conduct six monthly care reviews alongside them.

How we can help your loved ones…

Personal Care

Personal Care, or Residential Care as it is often known as, is care provided by trained carers rather than nurses. People who require personal care may need assistance with washing, dressing, eating and mobilising. They may need input from District Nurses and the Home would involve other professional services as necessary.

Nursing Care

Nursing Care means that the care provided is overseen by a Registered Nurse. Care may still be provided by trained carers, but there will be a Registered Nurse on duty at all times, who will be responsible for the overall provision of your individual care needs.

Dementia Care

The term ‘dementia’ describes a set of symptoms that include loss of memory, mood changes, and problems with communication and reasoning. There are many types of dementia. The most common are Alzheimer’s disease and vascular dementia. Our staff receive specific training to be able to help and stimulate residents with dementia.

End of Life Care

As we approach the end of our life, we may need extra, person-centred support and care. This can be to ensure that we receive the care we need, keep us pain free and offer us the support we need.

Respite Care

Respite care is short term care that allows a carer to have a break, whilst ensuring that their loved one receives the care that they need. Respite care can be planned which allows a carer to schedule breaks, or it could be to help with an emergency.

Enquire today

Want to know more about our facilities? Activities? Or would like to arrange a view at a home near you? Then leave your details below, with a message about your enquiry. A dedicated member of the team will be in touch to help you out.


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Roseberry Care Centres is a company where people matter, and that applies to our staff as well as to the people who use our services.

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