Taking care of your loved ones is what we do best.
We approach the delivery of care on what we call “The Care Partnership” basis. Simply, this means that you and your family retain full control of how your care should be delivered. We will deliver that care following a detailed assessment, and will do so on your behalf and with your permission.
We will treat you with respect , we will maintain your dignity, and we will always try to comply with your individual wishes and preferences.
Coronavirus (COVID-19) Information
The health and safety of our Residents and Colleagues is our top priority. As such, we have restricted non-essential visits to our care homes until further notice. We have not taken this decision lightly, but we want us to do everything possible to keep the Residents in our care safe and well. We believe that restricting non-essential visits, including routine visits from loved ones, is the best thing that we can do to safeguard the health of our Residents and Colleagues during this time. We have also stopped all visits from individuals such as professionals and contractors carrying out nonessential work, entertainers and hairdressers
We will only be able to allow visits under emergency circumstances, and these must be agreed with the Home Manager.
Please do not attempt to arrange a visit to a home for any reason if you currently feel unwell, particularly if you have a cough, a fever or high-temperature, or have shortness of breath, if you have been in contact with someone who may have coronavirus, or if you are currently self-isolating.
We fully appreciate the benefit to our Residents of receiving a visit from a loved one and will constantly review this position in light of further Government guidance and the fast-moving situation.
updated on Wednesday 25th March 2020
We go to great lengths to accommodate service users on an individual basis, and build very strong relationships with each service users family.
We invest in our staff by ensuring that they have access to relevant training and development opportunities, and ensure that they are actively supported through regular individual supervision.
We are extremely transparent in all aspects of our service delivery. We actively include representatives of the service users and families in care packages, and conduct six monthly care reviews alongside them.