Roseberry Care Centres


Taking care of your loved ones is what we do best.

We approach the delivery of care on what we call “The Care Partnership” basis. Simply, this means that you and your family retain full control of how your care should be delivered. We will deliver that care following a detailed assessment, and will do so on your behalf and with your permission.

We will treat you with respect , we will maintain your dignity, and we will always try to comply with your individual wishes and preferences.

Coronavirus (COVID-19) Information

I would firstly like to thank you all for your patience and understanding during the last four months while our care homes have been closed to all but essential visitors. I appreciate this has been a difficult period for you all and fully acknowledge not seeing your loved one has been extremely upsetting.

Our teams have worked extremely hard during this period, and continue to do so to keep our residents and themselves safe during the ongoing pandemic. Our staff continue to adhere to very strict guidelines and infection control measures. Our priority now must be to prevent infections in our care homes as our residents remain significantly vulnerable; we ask for your continued support with this.

We received updated guidance from the Government on 22nd July 2020 and I am now in a position to explain how we will safely lift restrictions on visiting our care homes:

The decision to allow care homes to open in a Local Authority area lies with the Director of Public Health as they have access to the wider risk environment – ie the ‘R’ number. Once the Director of Public Health for an area has advised that care homes in that locality can open we will adhere to the following:

  • Visits will be limited to one constant visitor – ie each family should decide who is going to be the family representative to limit the overall numbers of visitors to the care homes and the subsequent risk to infection. You will be asked to advise the Home Manager who the representative is and only this person will be permitted to visit.
  • Visits will be by appointment only, as agreed by the Home Manager, we ask that you do not attend the home without prior arrangements in place.
  • Appointments will be for 30 minutes only and will be between the hours of 0900 – 1700 Monday – Friday. This must be enforced so each care home can manage the flow of visitors, allow for cleaning between visits and for the Home Manger to monitor and maintain the safety of our residents and our staff. The Home Manager will decide, based on the lay out of the building, how many visitors can be in the home at any one time.
  • We will record your temperature on entering the home; if your temperature is raised >38’c admittance will be refused.
  • We will also ask you a number of screening questions on every visit – have been unwell recently; have you had the recent onset of a new and continuous cough; have you noticed a loss of, or change in, normal sense of taste or smell; have you had recent contact (last 14days) with anyone with Covdi-19 symptoms or a confirmed case?
  • You will be provided with a face mask and asked to sanitise your hands on entering and leaving the home
  • To allow for track and trace you will be asked to provide your contact details
  • Should you refuse to adhere to these conditions, your access to the home will be declined
  • Visits inside the homes will only take place in the residents bedroom; we ask that you maintain social distancing of 1m during your visit. We ask that you avoid skin to skin contact.
  • We ask that you consider the suitability of gifts which you may wish to bring your relative – please do not bring flowers, a more suitable gift would be chocolates as the box can be sanitised before opening
  • You will be asked to go straight to your relatives room and leave immediately after your visit. You may be asked to use a side entrance to access an upper floor to restrict ‘traffic’ in the communal areas of the home – this will be discussed locally when you call to book your visiting appointment.
  • We will facilitate outside visits in the grounds if that would be your preferred choice
  • Toileting and refreshment facilities will not be provided
  • Contact with other residents is not permitted
  • Contact with staff will be minimal, less than 15 minutes and >2m social distancing
  • In the event of a confirmed case of Covid-19 in a care home, we will make the decision to close the home to all but essential visitors until the recommended isolation period has passed and the affected person is symptom free.

If the ‘R’ number increases in a local authority area, then the Director of Public Health may decide to close care homes in that area until which time the ‘R’ number is deemed safe again. This guidance will be updated as the risk posed by Coronavirus continues to change.

Information updated on Monday 27th July 2020

We care…

We go to great lengths to accommodate service users on an individual basis, and build very strong relationships with each service users family.

We provide…

We invest in our staff by ensuring that they have access to relevant training and development opportunities, and ensure that they are actively supported through regular individual supervision.

We support…

We are extremely transparent in all aspects of our service delivery. We actively include representatives of the service users and families in care packages, and conduct six monthly care reviews alongside them.

How we can help your loved ones…

Personal Care

Personal Care, or Residential Care as it is often known as, is care provided by trained carers rather than nurses. People who require personal care may need assistance with washing, dressing, eating and mobilising. They may need input from District Nurses and the Home would involve other professional services as necessary.

Nursing Care

Nursing Care means that the care provided is overseen by a Registered Nurse. Care may still be provided by trained carers, but there will be a Registered Nurse on duty at all times, who will be responsible for the overall provision of your individual care needs.

Dementia Care

The term ‘dementia’ describes a set of symptoms that include loss of memory, mood changes, and problems with communication and reasoning. There are many types of dementia. The most common are Alzheimer’s disease and vascular dementia. Our staff receive specific training to be able to help and stimulate residents with dementia.

End of Life Care

As we approach the end of our life, we may need extra, person-centred support and care. This can be to ensure that we receive the care we need, keep us pain free and offer us the support we need.

Respite Care

Respite care is short term care that allows a carer to have a break, whilst ensuring that their loved one receives the care that they need. Respite care can be planned which allows a carer to schedule breaks, or it could be to help with an emergency.

Enquire today

Want to know more about our facilities? Activities? Or would like to arrange a view at a home near you? Then leave your details below, with a message about your enquiry. A dedicated member of the team will be in touch to help you out.

Join our team

Roseberry Care Centres is a company where people matter, and that applies to our staff as well as to the people who use our services.

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