Taking care of your loved ones is what we do best.
We approach the delivery of care on what we call “The Care Partnership” basis. Simply, this means that you and your family retain full control of how your care should be delivered. We will deliver that care following a detailed assessment, and will do so on your behalf and with your permission.
We will treat you with respect , we will maintain your dignity, and we will always try to comply with your individual wishes and preferences.
Coronavirus (COVID-19) Information
I would firstly like to thank you all for your patience and understanding during the last four months while our care homes have been closed to all but essential visitors. I appreciate this has been a difficult period for you all and fully acknowledge not seeing your loved one has been extremely upsetting.
Our teams have worked extremely hard during this period, and continue to do so to keep our residents and themselves safe during the ongoing pandemic. Our staff continue to adhere to very strict guidelines and infection control measures. Our priority now must be to prevent infections in our care homes as our residents remain significantly vulnerable; we ask for your continued support with this.
We received updated guidance from the Government on 22nd July 2020 and I am now in a position to explain how we will safely lift restrictions on visiting our care homes:
The decision to allow care homes to open in a Local Authority area lies with the Director of Public Health as they have access to the wider risk environment – ie the ‘R’ number. Once the Director of Public Health for an area has advised that care homes in that locality can open we will adhere to the following:
- Visits will be limited to one constant visitor – ie each family should decide who is going to be the family representative to limit the overall numbers of visitors to the care homes and the subsequent risk to infection. You will be asked to advise the Home Manager who the representative is and only this person will be permitted to visit.
- Visits will be by appointment only, as agreed by the Home Manager, we ask that you do not attend the home without prior arrangements in place.
- Appointments will be for 30 minutes only and will be between the hours of 0900 – 1700 Monday – Friday. This must be enforced so each care home can manage the flow of visitors, allow for cleaning between visits and for the Home Manger to monitor and maintain the safety of our residents and our staff. The Home Manager will decide, based on the lay out of the building, how many visitors can be in the home at any one time.
- We will record your temperature on entering the home; if your temperature is raised >38’c admittance will be refused.
- We will also ask you a number of screening questions on every visit – have been unwell recently; have you had the recent onset of a new and continuous cough; have you noticed a loss of, or change in, normal sense of taste or smell; have you had recent contact (last 14days) with anyone with Covdi-19 symptoms or a confirmed case?
- You will be provided with a face mask and asked to sanitise your hands on entering and leaving the home
- To allow for track and trace you will be asked to provide your contact details
- Should you refuse to adhere to these conditions, your access to the home will be declined
- Visits inside the homes will only take place in the residents bedroom; we ask that you maintain social distancing of 1m during your visit. We ask that you avoid skin to skin contact.
- We ask that you consider the suitability of gifts which you may wish to bring your relative – please do not bring flowers, a more suitable gift would be chocolates as the box can be sanitised before opening
- You will be asked to go straight to your relatives room and leave immediately after your visit. You may be asked to use a side entrance to access an upper floor to restrict ‘traffic’ in the communal areas of the home – this will be discussed locally when you call to book your visiting appointment.
- We will facilitate outside visits in the grounds if that would be your preferred choice
- Toileting and refreshment facilities will not be provided
- Contact with other residents is not permitted
- Contact with staff will be minimal, less than 15 minutes and >2m social distancing
- In the event of a confirmed case of Covid-19 in a care home, we will make the decision to close the home to all but essential visitors until the recommended isolation period has passed and the affected person is symptom free.
If the ‘R’ number increases in a local authority area, then the Director of Public Health may decide to close care homes in that area until which time the ‘R’ number is deemed safe again. This guidance will be updated as the risk posed by Coronavirus continues to change.
Information updated on Monday 27th July 2020
We go to great lengths to accommodate service users on an individual basis, and build very strong relationships with each service users family.
We invest in our staff by ensuring that they have access to relevant training and development opportunities, and ensure that they are actively supported through regular individual supervision.
We are extremely transparent in all aspects of our service delivery. We actively include representatives of the service users and families in care packages, and conduct six monthly care reviews alongside them.
How we can help your loved ones…
Personal Care, or Residential Care as it is often known as, is care provided by trained carers rather than nurses. People who require personal care may need assistance with washing, dressing, eating and mobilising. They may need input from District Nurses and the Home would involve other professional services as necessary.
Nursing Care means that the care provided is overseen by a Registered Nurse. Care may still be provided by trained carers, but there will be a Registered Nurse on duty at all times, who will be responsible for the overall provision of your individual care needs.
The term ‘dementia’ describes a set of symptoms that include loss of memory, mood changes, and problems with communication and reasoning. There are many types of dementia. The most common are Alzheimer’s disease and vascular dementia. Our staff receive specific training to be able to help and stimulate residents with dementia.
End of Life Care
As we approach the end of our life, we may need extra, person-centred support and care. This can be to ensure that we receive the care we need, keep us pain free and offer us the support we need.
Respite care is short term care that allows a carer to have a break, whilst ensuring that their loved one receives the care that they need. Respite care can be planned which allows a carer to schedule breaks, or it could be to help with an emergency.
Moorend place receives Outstanding in care
CQC inspected Moorend Place on the 10th March 2020. We are delighted that the home was rated Outstanding in Care. Emma Smith Home Manager is very proud of the rating and says all her staff genuinely care for the residents and work very hard to make sure they are cared for very well. This is reflected in the CQC report that is now available to read on the website
Want to know more about our facilities? Activities? Or would like to arrange a view at a home near you? Then leave your details below, with a message about your enquiry. A dedicated member of the team will be in touch to help you out.
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1 Main Street, Bishop Auckland, DL14 6SL
Set in the small town of South Church, Church View is a residential care facility capable of accommodating up to 45 clients. We have a very homely atmosphere and place great emphasis on the care we deliver.
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I find Roseberry Care Centres a good company to work for as it cares for its employees and clients. It's a friendly and honest environment, and all around caring. Also, they give us the encouragement and determination to further our careers.
I enjoy working for Roseberry Care Homes because it's a clean and friendly environment. They listen to our views and take care of the residents. They push for perfection, providing all up-to-date equipment to make it easier for all residents and staff. Looking after the health of us all is their number one priority!
I have been employed at Lowgate as Activities Coordinator for the last four years. I think everyone who knows me would say I love my job and at times become totally engrossed and absorbed in the community of Lowgate. That’s how I see this place we are a team, from the management to the staff, residents and relatives we are all in it together. It’s a home from home, a place of laughter and fun. I love the never ending positivity, commitment and kindness of my work colleagues. I am proud to work at Lowgate and hope my own involvement and passion for my job help to enhance the lives of the people who live and work here.
I have been working at Moorend Place for just over 4 years. During my time at Moorend, I have developed new skills and abilities. I am happy working here because it is local for me and the staff are nice to work with.
I’ve worked at Moorend Place for over 3 years now. I love working here. I enjoy being part of a team that provides good care to our residents. It feels like being in a family environment and, even though it’s challenging at times, I really enjoy being here.
I’ve worked at Moorend since March 2010. From one day to another can be challenging and two days never seem the same. I feel privileged to work in the environment of a care home. I like to feel that I can make a difference to peoples’ lives who suffer from dementia. I don’t ever wake up and don’t want to come into work.