IT Manager – Regional

Join Our Caring Community.

re you a strategic, hands-on IT leader looking for your next exciting challenge? We’re on the lookout for an experienced IT Manager to take the reins of our technology operations and drive innovation across our expanding group of care homes.

At the heart of our organisation, you’ll be based at our Valley View Head Office, while also playing a key role across all 27 of our homes — so flexibility and the ability to travel are essential!

Location: Valley View Care Home, Back Lane, Penshaw, Houghton Le Spring, DH4 7ER

Hours: 40 Per Week

About Us:

Roseberry Care is a warm and welcoming community with over 1,500 dedicated professionals across 27 homes—from Morpeth to Milton Keynes. We support nearly 1,200 residents, offering everything from elderly and dementia care to care for younger adults with neurological or physical disabilities.

At the heart of everything we do? Kindness, inclusivity, and putting people first—always.

Your Role:

This is a departmental leadership role where you’ll shape our IT strategy, develop infrastructure, and ensure seamless technology operations that support our teams to deliver outstanding care. You’ll work closely with senior leaders, manage projects end-to-end, and lead a dedicated IT team committed to excellence.

Departmental Responsibilities:

• Provide vision and leadership in all aspects of IT delivery and IT strategy
• Lead IT projects, including the design and deployment of new IT systems, infrastructure, and services
• Monitor and further develop the existing IT infrastructure
• Analyse business requirements by working closely with senior management team across the business to provide competent solutions
• Communicate with management team on IT related issues
• Ensure security of data, network access and backup systems
• Plan and execute technological changes effectively considering the business output requirements and provide training if necessary· Manage IT Licensing requirements
• Monitor and maintain IT assets and information security
• Ensure delivery of hardware, software and all other IT equipment for business requirements in a timely manor
• Manage BCDR planning and business continuity

Management Responsibilities:

• Take responsibility for daily IT requirements across the company
• Line management of the IT team; including mentoring, appraisals, and performance reviews
• Direct, coach and support IT technicians in daily tasks or escalated troubleshooting
• Manage and maintain positive working relationships with IT Service Providers ensuring cost effectiveness
• Manage and coordinate with external providers for support, testing and project managing upgrades

What We’re Looking For:

• A minimum of 3 years’ experience in a similar IT Manager/IT Project Manager role
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Experience of working with MS Server products and Hyper-V
• Strong knowledge and understanding of the Microsoft 365 suite
• Experience of developing a high performing team from recruitment to investing in their capability, motivation, and support
• Fluent English language, both verbal and written
• Willingness to enhance individual knowledge in areas of development

What You’ll Get in Return:

• Competitive pay
• Vehicle allowance
• Ongoing training & professional development
• Supportive, friendly team environment
• Genuine career progression across 27 care homes
• Employee Assist Programme for mental health & well-being support
• Go the Extra Mile (GEM) Awards – celebrating your amazing work
• Employee Of The Month – Appreciating our employees
• FlexEarn – access your earnings early for any extra shifts worked
• Refer a Friend Scheme – earn £200 for every successful referral

Ready to Make a Difference?

If you’re passionate about care, proud of your profession, and want to be part of something special—we’d love to hear from you.

Apply today and become a valued member of the Roseberry Care family—where your dedication, skill, and kindness will help shape brighter days for every resident.