I find Roseberry Care Centres a good company to work for as it cares for its employees and clients. It's a friendly and honest environment, and all around caring. Also, they give us the encouragement and determination to further our careers.
Roseberry Care Centres recognises that choosing a Care Home for a loved one is among the most difficult choices that you will ever have to make. It is a choice that is often made in times of upset, worry and confusion. At these times, it is useful to have sound, independent and respected advice.
Care Quality Commission
All of our homes are registered with and regulated by the Care Quality Commission (CQC). Roseberry Care Centres work closely with the Care Quality Commission in ensuring that the care given within our Care Homes is to the highest possible standard.
The Care Quality Commission is a body that was set up in April 2009. It replaced the Healthcare Commission, the Commission for Social Care Inspection and the Mental Health Act Commission.
The function of the CQC is assuring safety and quality, assessing the performance of commissioners and providers, monitoring the operation of the Mental Health Act and ensuring that regulation and inspection activity across health and adult social care is coordinated and managed. It acts as a single, integrated regulator for health and adult social care.
All health and adult social care providers that come within the future scope of registration are required to register with the Care Quality Commission. In order to be granted registration, care providers need to demonstrate that they can meet, or are already meeting, the registration requirements. To maintain their registration they need to demonstrate an ongoing ability to meet the requirements.
You can find a link to the most recent report for our care homes on their individual web-pages.
Fee’s & Funding for Care
In our experience, nothing confuses people more than the fees and funding arrangements for paying for a loved one’s care in a residential setting. The rules around fees are very complicated and we would advise families to speak to your Social Worker about this where possible.
Click the links for more information.
Please feel free to speak to your local Roseberry Care Centre Manager who will be happy to explain more about our charges.
Guides to choosing a Home
Roseberry Care Centres recognises that choosing a Care Home for a loved one is among the most difficult choices that you will ever have to make. It is a choice that is often made in times of upset, worry and confusion. At these times, it is useful to have sound, independent and respected advice.
To assist you in making this decision, we have included some links below to national organisations who have developed literature that is designed to help in making this difficult choice:
Click the links for more information.
Frequently Asked Questions (FAQ's)
Q: What hours can I receive visitors?
A: We have no restrictions with regards to when you can receive visitors. We would however request that visits are kept outside of mealtimes and times of rest.
Q: Will I be able to bring my pet to visit?
A: Well behaved and house trained pets are always available.
Q: Will I be able to stay in touch with my friends?
A: You will be encouraged to stay in touch with your friends and, should it be required, assistance will always be available with making telephone calls and writing letters.
Q: What is the food like? Will I be able to choose?
A: Food at Lowgate is wholesome, nutritious and home-cooked. We offer at least three choices for each meal and will always try to find something to your liking.
Q: Do you cater for special dietary needs?
A: Lowgate caters for all dietary needs and requirements for each Service User living at the home.
Q: Will I be able to personalise my room?
A: We encourage each of our service users to bring with them belongings and furniture to help make living at Lowgate more homely.
Q: Can I have a telephone?
A: Telephone lines can be installed. The cost for installation and usage will be your responsibility however and not the home’s.
You may use the phone lines already installed at Lowgate when convenient.
Q: How can I ensure my belongings are protected?
A: We recommend that you take insurance for your valuables should you bring them to the home as we cannot accept responsibility. We can provide you with a key to your room so that you can lock it should you choose to. Upon arriving at the home we will carry out a full inventory and know exactly what belongings you have. We can look after small amounts of cash and valuables in our safe. We request that you inform us of any valuables you have on admission.
Q: Will I need to sign on with a new GP?
A: If you do not currently live in the Hexham area then you will need to sign up to the local practice. Lowgate can arrange this on your behalf.
Q: Can you arrange dental care and other services?
A: We have a range of services available at the home. Our hairdresser visits weekly, other services including chiropody,opticians, dentists and doctors visit more infrequently or when required.
Q: What will I have to pay extra for?
A: Additional items (e.g. toiletries and clothing) or services (e.g. hairdressing and chiropody) are not included in our fees.
Q: Will I be able to continue practicing my religious beliefs?
A: We are happy to accommodate people of all faiths. We can assist with seeing if faith leaders can visit you at the home or arrange transport for you to visit a place of worship if requested.
Useful Links and Resources
- Age UK (formerly Age Concern and Help the Aged) Visit Site
- Carers Direct Visit Site
- Carers UK Visit Site
- Stroke Association Visit Site
- Parkinsons UK Visit Site
- Alzheimer's Society Visit Site
- Care Quality Commission (CQC) Visit Site
Staff testimonials
I enjoy working for Roseberry Care Homes because it's a clean and friendly environment. They listen to our views and take care of the residents. They push for perfection, providing all up-to-date equipment to make it easier for all residents and staff. Looking after the health of us all is their number one priority!
I have been employed at Lowgate as Activities Coordinator for the last four years. I think everyone who knows me would say I love my job and at times become totally engrossed and absorbed in the community of Lowgate. That’s how I see this place we are a team, from the management to the staff, residents and relatives we are all in it together. It’s a home from home, a place of laughter and fun. I love the never ending positivity, commitment and kindness of my work colleagues. I am proud to work at Lowgate and hope my own involvement and passion for my job help to enhance the lives of the people who live and work here.
I have been working at Moorend Place for just over 4 years. During my time at Moorend, I have developed new skills and abilities. I am happy working here because it is local for me and the staff are nice to work with.
I’ve worked at Moorend Place for over 3 years now. I love working here. I enjoy being part of a team that provides good care to our residents. It feels like being in a family environment and, even though it’s challenging at times, I really enjoy being here.
I’ve worked at Moorend since March 2010. From one day to another can be challenging and two days never seem the same. I feel privileged to work in the environment of a care home. I like to feel that I can make a difference to peoples’ lives who suffer from dementia. I don’t ever wake up and don’t want to come into work.
